About
Summary
• To lift up the concern Organization with determination from the stagnation using skills and knowledge acquired through the years giving the best performance and dedication to the industry.
• To attain high level of professionalism in my career through constant and continuous update of knowledge using latest technology innovation as required in timely decision making to drive the global economy in general.
• To prioritize task at hand and take ownership control when working under pressure.
Positions
Regional IT Engineer Jan 2012 - Sep 2015
• Provide first level support supervision on IT related issues in all the coverage branches.
• Initiate, develop and support of the Implementation of ITIL policies and procedures for the supervision of Ecobank training School project, ensuring compliance in handling repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.
• Monitor first and second level support on hardware (workstations, scanners, printers, and other peripherals, Ms Operating system, MS Office suite, Finacle/Flexcube and other inhouse applications).
• Ensuring online services are availability during operational hours, LANs & WAN are up and running, and users’ incidents/requests are logged on Remedy Application and responded to promptly.
• Maintain daily, weekly and monthly reports of all incidents/Problems attended to under my supervision.
• Coordinate external Contractors/Service providers when carrying out installation or maintenance on links, UPS, inverters, servers/workstations and when executing or implementing IT projects in the branches within my coverage region.
• Branch Rollout – Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new branches and also support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, etc.
• Provide supervision and coordination support to Ecobank Executive training during an event & general facility management of the training center, Installation & configuration of new Computers, UPS etc., hardware management & User s support, maintaining ITIL standard policies on IT related issues, and handled external vendor with care.
• Provide administrative support to Ecobank Contact centre & some other branches on all IT related issues, preventive & corrective maintenance/ fully documentation of all configured/repaired/supported items, Configuration & maintenance of CISCO soft phone (IP Telephoning).
Education
University Utara Malaysia 2015 - 2017
Field of study: Information Technology
Degree: MSc in IT
Study by Coursework.
Skills
Coordination & Implementation of business continuity center (Ecobank Trainning School).
Cisco ISE 1.2 Field Support Representative (Ecobank Mushin Zone)
Coordinate Java foundation executive training (Ecobank Training School)
In-house Application integration (Finacle to Flexcube at Ecobank Mushin Zone)
Cisco IP Telephony deployment (Ecobank Contact Centre)
Window 7 image cloning and deployment (Ecobank Contact Centre)
Usability Evaluation of the Electronic Voting System - A Review (UUM)
Modeling the requirement for postgraduate Student-Supervisor management system(UUM)
Professional interests
CCNA, ITIL Foundation
CV
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